SMS Policy & Consent
Last updated: June 2026
Rezivo is a multi-tenant booking platform for barber shops and salons. Each shop operates on its own subdomain (e.g. classicfades.rezivo.cloud) but the SMS infrastructure is shared and operated centrally by Rezivo. This page is the canonical description of our SMS practice across every shop on the platform.
How customers opt in
Consent is collected via web form on the public booking page of each shop. On the contact step of the booking wizard, after the customer enters their phone number, they must check an explicit SMS consent checkbox before the "Confirm Booking" button activates. The checkbox is unchecked by default. The checkbox label reads:
I agree to receive recurring SMS booking confirmations and reminders from Rezivo on behalf of [shop name] at the phone number above. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy, Terms, and SMS Policy.
The checkbox is not pre-checked and is required — an unchecked state blocks the "Confirm Booking" button. This is an express opt-in: the customer must take a deliberate action (checking the box) to consent, separately from clicking Book.
A live example of this opt-in form can be reviewed at our pilot shop: classicfades.rezivo.cloud. Click "Book a cut", pick any service, barber, and time to reach the contact step where the disclosure is shown.
What we send
SMS from Rezivo is transactional only — never promotional. The messages we send are:
- Booking confirmation — fired once when the customer completes a booking. Example:
Hi Sarah, your appointment at Classic Fades is booked for Sat Jun 14, 1:30 PM. View or cancel: https://classicfades.rezivo.cloud/b/abc123?t=xyz Reply STOP to opt out.
- Bookings recovery link — fired only when the customer explicitly requests it via the "Lost your link?" form on the My Bookings page. Example:
Your bookings at Classic Fades: https://classicfades.rezivo.cloud/my-bookings?phone=+15551234567&t=xyz Save this — it's how you'll come back. Reply STOP to opt out.
- Reminders (optional, sent before the appointment) — fired by the shop's reminder schedule. Example:
Reminder: your appointment at Classic Fades is tomorrow at 1:30 PM. Reply STOP to opt out.
What we don't do
- We do not send marketing or promotional messages.
- We do not share or sell phone numbers to third parties for any purpose.
- We do not message anyone other than the person who entered their phone number for their own booking.
- We do not send recurring messages without a triggering event (a booking, a recovery request, an upcoming appointment).
Opting out
Reply STOP to any SMS from us to stop all future texts to that number. STOP is honored permanently across every shop on Rezivo. Reply HELP for support information. Reply START to opt back in. Standard message and data rates may apply.
Volume
A typical customer who books once a month receives roughly 1–3 messages per month (confirmation, optional reminder, optional recovery). Customers who do not book receive nothing.
Contact
Questions about SMS practices on Rezivo: support@rezivo.cloud